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THE TRAINER'S BALANCED SCORECARD : UNE RESSOURCE COMPLÈTE POUR Par Ajay Pangarkar très bon état
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Numéro de l'objet eBay :335342330352
Caractéristiques de l'objet
- État
- Très bon
- Remarques du vendeur
- ISBN-10
- 0787996580
- Book Title
- The Trainer's Balanced Scorecard: A Complete Resource for Linking
- ISBN
- 9780787996581
- Publication Year
- 2009
- Type
- Textbook
- Format
- Trade Paperback, Paperback
- Language
- English
- Publication Name
- Trainer's Balanced Scorecard : a Complete Resource for Linking Learning to Organizational Strategy
- Item Height
- 0.8in
- Item Length
- 9.3in
- Publisher
- Wiley & Sons, Incorporated, John
- Item Width
- 7.6in
- Item Weight
- 27.4 Oz
- Number of Pages
- 420 Pages
À propos de ce produit
Product Information
The Trainers Balanced Scorecard The balanced scorecard far exceeds typical measurements, evaluations, and ROI methods. This dynamic method offers guidelines and tools that show trainers how to measure key value indicators, link the scorecard to overall organizational strategy, and effectively communicate learning results to management. Written by Ajay M. Pangarkar and Teresa Kirkwood, two leading experts in the field, and endorsed by Dr. David Norton, founder of the Balanced Scorecard, this book offers a comprehensive guide for effectively measuring the things that really matter, to be more strategically aligned with organizational objectives, and shows how to appropriately convey learning results to management in a common language. The Trainers Balanced Scorecard includes a powerful collection of ready-to-use or customizable tools, forms, worksheets, templates, sample scorecards, training exercises, assessments, and job aids, available to download from the accompanying website. In addition, the book is filled with real-world illustrative case studies on how many organizations (Arcelor Mittal Dofasco, Infosys, TD Bank, BCE, United Way, Canadian Physiotherapy Assoc., and The Society of Management Accountants of Canada) integrated learning strategy into their corporate balanced scorecard. Praise for The Trainers Balanced Scorecard "Training leaders, instructional system designers, curriculum developers, e-learning programmers, trainers, technical writers anyone involved in knowledge/skill/attitude transfer that needs strategic thinking, connecting it with training, and applying through strategic business partnering will benefit from The Trainers Balanced Scorecard." Wes Parker, national curriculum manager, Verizon Wireless "Learning without strategy is a missed opportunity. This book will help you design, align and apply the type of training that transforms people and organizations." Tim Sosbe, editor, Training Industry Quarterly "When a learning organization links itself to their organizational Balanced Scorecard, they will not only ensure they add value to the business but be able to demonstrate it. This book will show you how to do just that." Toni Hodges DeTuncq, author, Linking Learning and Performance
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0787996580
ISBN-13
9780787996581
eBay Product ID (ePID)
66836206
Product Key Features
Publication Name
Trainer's Balanced Scorecard : a Complete Resource for Linking Learning to Organizational Strategy
Format
Trade Paperback, Paperback
Language
English
Publication Year
2009
Type
Textbook
Number of Pages
420 Pages
Dimensions
Item Length
9.3in
Item Height
0.8in
Item Width
7.6in
Weight
0 Oz
Item Weight
27.4 Oz
Additional Product Features
Lc Classification Number
Hf5549.5.T7
Publication Date
2009-02-24
Table of Content
List of Figures, Tables, and Exhibits. Contents of the Website. Foreword. Preface. Acknowledgments. About the Learning Scorecard Website. Introduction. What You Can Expect from This Book. How This Book Is Organized. Some Advice When Reading This Book. Chapter 1: Defining Organizational Strategy. The Importance of Strategy: What It Is. Types of Strategy. Corporate Strategy Versus Business Strategy. Factors Affecting Strategy. What Management Wants to Know. Workplace Learning and Its Role in Strategy Development. Fostering a Learning Culture to Move Beyond ROI. Moving Beyond ROI and Toward Strategy. Making Learning Relevant to Management. Last Thoughts. Chapter 2: The Balanced Scorecard. The Evolution of the BSC. History of the Balanced Scorecard. The Scope of the Balanced Scorecard. The Strategic Framework. Strategy Maps. Going Deep: Defining the BSC Perspectives and Metrics. Cascading Scorecards: Delivering a Strategic Message to the Masses. Potential Pitfalls of the Balanced Scorecard. Last Thoughts. Chapter 3: Alignment with Management''s Expectations . Management''s View: From Performance Measurement to Strategic Management. Management''s Expectations Versus Learning''s Concerns. Closing the Communication Gap. Answering Management''s Questions. Last Thoughts. Chapter 4: Business Data and Performance Metrics. Using Business Data to Develop Strategic Learning Solutions. The Role of Workplace Learning and Performance. Non-Financial Performance Measures. Specific Factors That Drive Performance. Last Thoughts. Chapter 5: Business Processes and Performance Measures. The Organizational Value Chain: Providing Real Value. The Value Chain''s Proposition to the Customer. Deconstructing the Value Chain. Building the Learning and Performance Value Chain. Last Thoughts. Chapter 6: Workplace Learning in Relation to Financial Performance . How Management Differentiates Between Investment and Expense. The Value of an Organization''s Financial Statements. How to Tie Financial Statements to Management Objectives. Last Thoughts. Chapter 7: Developing the Learning and Growth Perspective . Learning and Growth Perspectives. Traditional Performance Thinking Versus the Balanced Scorecard. An Organizational Perspective of Learning in the BSC. Developing Performance Metrics for Learning and Growth. Applying the Learning and Growth Performance Metrics. Last Thoughts. Chapter 8: An Application of the Learning and Growth Perspective. Developing Learning and Growth Perspectives. Executing Learning Strategy. Demonstrating Results for Learning . Facilitating the Development of Learning and Growth Metrics. Last Thoughts. Chapter 9: The Case of Sky Air Limited. A Quick Review of the Basics. Case Application: Sky Air Limited. The Steps for Resolving the Case. Last Thoughts. Chapter 10: The Learning Department''s Balanced Scorecard. Purpose of a Learning Department Scorecard. The Learning Department BSC: A Different Perspective. A Rapid Development Process for the Learning Scorecard. Last Thoughts. Chapter 11: Factors Affecting Strategy, Balanced Scorecard, and Workplace Learning. The New Variables: Technology, Workers, and the World. Expectation of Return on Workplace Investment. Managing Learning for a Generational Workforce. Developing the Entrepreneurial Employee. Developing Specialists, Not Generalists. Increasing Trend for Customer Intimacy. Managing Knowledge for Maximum Benefit. Last Thoughts. Conclusion. Appendices. Appendix A: The Case of Dofasco, Inc.. Appendix B: The Case of TD Bank''s Enterprise Balanced Scorecard: A Performance Measurement. Appendix C: The Case of The Canadian Physiotherapy Association. Appendix D: The Case of United Way of Kitchener-Waterloo and Area . Appendix E: The Case of Bell Canada. Appendix F: The Case of CMA Canada: Linking Strategy to Competency. Appendix G: The Case of Infosys: Competency Development as a Business Imperative. Resources and Readings. References . About the Author.
Copyright Date
2009
Topic
Human Resources & Personnel Management, Management, Strategic Planning
Lccn
2008-046949
Dewey Decimal
658.3/124
Intended Audience
Scholarly & Professional
Dewey Edition
22
Illustrated
Yes
Genre
Business & Economics
Description de l'objet du vendeur
Le vendeur assume l'entière responsabilité de cette annonce.
Numéro de l'objet eBay :335342330352
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