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État :
Comme neuf
Prix :
5,00 $US
Environ6,88 $C
Offre directe :
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Lieu : Holly Springs, North Carolina, États-Unis
Livraison :
Livraison prévue entre le sam. 22 juin et le jeu. 27 juin à 43230
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Numéro de l'objet eBay :165723187565

Caractéristiques de l'objet

État
Comme neuf: Un livre qui a l’air neuf mais qui a été lu. La couverture ne présente pas d’usure et ...
ISBN
9781591841920
Book Title
It's Not about the Coffee : Leadership Principles from Alife at Starbucks
Item Length
3.3 in
Publisher
Penguin Publishing Group
Publication Year
2007
Format
Hardcover
Language
English
Illustrator
Yes
Item Height
0.4 in
Author
Howard Behar
Genre
Business & Economics, Philosophy
Topic
Leadership, Secretarial Aids & Training, Customer Relations, Ethics & Moral Philosophy, Management
Item Width
5.4 in
Item Weight
10.1 Oz
Number of Pages
208 Pages

À propos de ce produit

Product Information

At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee. During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadershipand not one of them is about coffee. Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) youll make a deep connection with them, and theyll come back over and over. This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the companys history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as: "Know Who You Are: Wear One Hat" When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things. "Think Independently: The Person Who Sweeps the Floor Should Choose the Broom" We need to get rid of rulesreal and imaginedand encourage theindependent thinking of others and ourselves. "Be Accountable: Only the Truth Sounds Like the Truth" No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect. "Take Action: Think Like a Person of Action and Act Like a Person of Thought" Find the sweet spot of passion, purpose, and persistence. Its all about the people isnt an idea, its an action. Feel, do, think. Find the balance, but act. Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.

Product Identifiers

Publisher
Penguin Publishing Group
ISBN-10
1591841925
ISBN-13
9781591841920
eBay Product ID (ePID)
61643483

Product Key Features

Book Title
It's Not about the Coffee : Leadership Principles from Alife at Starbucks
Author
Howard Behar
Format
Hardcover
Language
English
Topic
Leadership, Secretarial Aids & Training, Customer Relations, Ethics & Moral Philosophy, Management
Publication Year
2007
Illustrator
Yes
Genre
Business & Economics, Philosophy
Number of Pages
208 Pages

Dimensions

Item Length
3.3 in
Item Height
0.4 in
Item Width
5.4 in
Item Weight
10.1 Oz

Additional Product Features

Intended Audience
Trade
As Told to
Goldstein, Janet
LeafCats
378
Lc Classification Number
Hd57.7.B444 2007
Grade from
Twelfth Grade
Grade to
Up
Reviews
“Howard Behar, the keeper of Starbucks’ soul for many years, has given us a book about how to succeed anywhere—not just in business. His ten principles should be required reading for every government official and college president.â€� —Former U.S. Senator Bill Bradley “Howard Behar has written the most down-to-earth, in-the-trenches, straightforward, and utterly useful leadership book I’ve ever read.â€� —James A. Autry, author of The Book of Hard Choices and The Servant Leader “ It’s Not About the Coffee offers the true ingredients for enduring results: a set of proven principles we can all aspire to work and live by.â€� —Bob Fisher, former chairman, Gap Inc. “The tips inside are intelligent, heartfelt, tested and honed in reality. Bravo.â€� —David Allen, author of Getting Things Done “The story of Starbucks is itself an astonishing read. But what’s even better is getting a true insider’s view of how it all happened. This book is a must-have for any leader who aspires to build an enduringly great company.â€� —Keith Yamashita, chairman, Stone Yamashita Partners “ It’s Not About the Coffee is a testament to Behar’s profound grasp of the link between relationships—let’s call it human connectivity—and success. Read it!â€� —Susan Scott, author of Fierce Conversations “Howard’s ten basic principles illustrate how genuine, purposeful, and caring attention to your people can drive extraordinary results.â€� —Craig E. Weatherup, former president, PepsiCo, and chairman and CEO, Pepsi-Cola “When Howard speaks of words like ‘mission,’ ‘pride,’ and ‘service,’ he is laying out the tenets for running a business and building one of the greatest brands in the world. This book is a step-by-step guide for people searching for daily inspiration and those meant to deliver it.â€� —Kevin Plank, CEO, Under Armour “ It’s Not About the Coffee has the potential to be life changing for executives who want to inspire genuine greatness in their teams and bring more meaning to their own lives.â€� —Chip Adams, partner, Rosewood Capital, Howard Behar, the keeper of Starbucks’ soul for many years, has given us a book about how to succeed anywhere—not just in business. His ten principles should be required reading for every government official and college president.” —Former U.S. Senator Bill Bradley Howard Behar has written the most down-to-earth, in-the-trenches, straightforward, and utterly useful leadership book I’ve ever read.” —James A. Autry, author of The Book of Hard Choicesand The Servant Leader It’s Not About the Coffeeoffers the true ingredients for enduring results: a set of proven principles we can all aspire to work and live by.” —Bob Fisher, former chairman, Gap Inc. The tips inside are intelligent, heartfelt, tested and honed in reality. Bravo.” —David Allen, author of Getting Things Done The story of Starbucks is itself an astonishing read. But what’s even better is getting a true insider’s view of how it all happened. This book is a must-have for any leader who aspires to build an enduringly great company.” —Keith Yamashita, chairman, Stone Yamashita Partners It’s Not About the Coffeeis a testament to Behar’s profound grasp of the link between relationships—let’s call it human connectivity—and success. Read it!” —Susan Scott, author of Fierce Conversations Howard’s ten basic principles illustrate how genuine, purposeful, and caring attention to your people can drive extraordinary results.” —Craig E. Weatherup, former president, PepsiCo, and chairman and CEO, Pepsi-Cola When Howard speaks of words like ‘mission,’ ‘pride,’ and ‘service,’ he is laying out the tenets for running a business and building one of the greatest brands in the world. This book is a step-by-step guide for people searching for daily inspiration and those meant to deliver it.” —Kevin Plank, CEO, Under Armour It’s Not About the Coffeehas the potential to be life changing for executives who want to inspire genuine greatness in their teams and bring more meaning to their own lives.” —Chip Adams, partner, Rosewood Capital
Copyright Date
2007
Lccn
2007-029129
Dewey Decimal
658.4/092
Dewey Edition
22

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  • par langeloro
    oct. 09, 2008

    It's NOT about the Coffee

    Howard is GREAT! The message is clear and there is a lot to learn about the customer experience and how to do it right!