Poor customer service & late delivery. Bought this 16 February but it got stuck at Yodel depot for a week & only delivered 28 February to wrong address (neighbour). Messaged this seller a few times regarding the importance of delivery ASAP & was promised that it would arrive a week earlier. I messaged again due to the delay a few times and received no response. They finally replied after delivery & said staff were on holiday during the week. Was told others chased courier but not informed.
Réponse de : baazara- Évaluations auxquelles le vendeur (baazara) a répondu.- Évaluations auxquelles le vendeur (baazara) a répondu.
The reason why it may have been delivered to your neighbour is because you was not present at home. We did not make any promises that it will be delivered earlier, we endeavoured to chase even though it was not late anyway. We did respond to your messages and lastly if it was of urgency, you should have selected expedited shipping.
6***1 (169)- Évaluation laissée par l'acheteur.
Six derniers mois
Achat vérifié
Very happy with transaction speedy delivery, fantastic item, absolutely recommend.
3***a (97)- Évaluation laissée par l'acheteur.
Dernière année
Achat vérifié
These people were very kind in there contact with me. I did not receive the item but I do not feel that this was their fault. There was a mix up at the factory with the item. They give you a full refund straight away if there are any problems.
Réponse de : baazara- Évaluations auxquelles le vendeur (baazara) a répondu.- Évaluations auxquelles le vendeur (baazara) a répondu.
Dear Taricha,
We are sorry that you have not received the product. However, it would have been fairer to us had you first contacted us before leaving us a negative review, so that we can have atleast made attempts to resolve it. If you feel like a similar product can be purchased elsewhere at cheaper price, then it is entirely up to you. But it is not appropriate to maliciously leave defamatory comments and criticism without have the seller resolve the matter. Including your other reviews.
i***o (641)- Évaluation laissée par l'acheteur.
Dernière année
Achat vérifié
Seller contacted me apologised for not contacting me earlier and now has given me a full refund so I am happy with the out come .
Réponse de : baazara- Évaluations auxquelles le vendeur (baazara) a répondu.- Évaluations auxquelles le vendeur (baazara) a répondu.
Dear buyer, thank you so much for your understanding and cooperation. We were unable to respond to your messages as staff were on holiday.
r***h (315)- Évaluation laissée par l'acheteur.
Six derniers mois
Achat vérifié
Prompt delivery thank you
p***u (345)- Évaluation laissée par l'acheteur.
Six derniers mois
Achat vérifié
Excellent communication with seller, would thoroughly recomend.
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