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Business Process Outsourcing, Vinod V. Sople, Pap
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Numéro de l'objet eBay :374691806087
Dernière mise à jour : juil. 17, 2025 04:58:17 HAEAfficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Book Title
- Business Process Outsourcing
- ISBN
- 9788120338159
À propos de ce produit
Product Information
This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO Industry: strategic, tactical, control and operational aspects of BPO administration; BPO business models; regulatory and legal framework of the BPO industry; terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement; service issues regarding supplier selection and process quality; criteria for performance evaluation of service providers; and, challenges involving upward shift in service value chain as well as human resource management. Chapter-end review questions help in easy comprehension of the underlying principles.The appendices contain important additional information about the BPO industry.
Product Identifiers
Publisher
Prentice Hall of India Pvt.LTD
ISBN-13
9788120338159
eBay Product ID (ePID)
87766116
Product Key Features
Publication Year
2009
Subject
Management, Business
Number of Pages
248 Pages
Language
English
Publication Name
Business Process Outsourcing: a Supply Chain of Expertises
Type
Textbook
Format
Paperback
Dimensions
Item Height
240 mm
Item Width
160 mm
Additional Product Features
Country/Region of Manufacture
India
Description de l'objet du vendeur
Informations sur le vendeur professionnel
Numéro de TVA : AT 685613994, GB 203170464
Évaluations comme vendeur (294 667)
- m***2 (87)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéGreat seller! I'm very pleased with the boxed set, it is in mint condition- cheers. Great value for money. Really well packed- had protective corners that ensured the couriers could not damage the contents, even if they tried! Very speedy response on getting it posted out. I'll happily buy from them again. Many thanks.
- e***a (17)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéFast delivery, high quality item at a great price and as described (sealed, new). Responded to a message quickly and resolved my issue (initial delivery was to the wrong address). Will happily buy from them again.
- a***6 (50)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéGreat value for money! Item came in perfect condition and looks brand new exactly as described no signs of use, telling me they were completely truthful when listing item as new. Item even arrived earlier than was originally projected, quality communication and no hassle whatsoever. Will be use this seller again in the future without a doubt.Classroom of the Elite (Light Novel) Vol. 11.5, Sy (#375870959501)
Évaluations comme vendeur (294 667)
- m***2 (87)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéGreat seller! I'm very pleased with the boxed set, it is in mint condition- cheers. Great value for money. Really well packed- had protective corners that ensured the couriers could not damage the contents, even if they tried! Very speedy response on getting it posted out. I'll happily buy from them again. Many thanks.
- e***a (17)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéFast delivery, high quality item at a great price and as described (sealed, new). Responded to a message quickly and resolved my issue (initial delivery was to the wrong address). Will happily buy from them again.
- a***6 (50)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéGreat value for money! Item came in perfect condition and looks brand new exactly as described no signs of use, telling me they were completely truthful when listing item as new. Item even arrived earlier than was originally projected, quality communication and no hassle whatsoever. Will be use this seller again in the future without a doubt.Classroom of the Elite (Light Novel) Vol. 11.5, Sy (#375870959501)