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Conversations difficiles : comment discuter de ce qui compte le plus par Stone, Douglas The
FREE US DELIVERY | ISBN: 0143118447 | Quality Books
11,92 $US
Environ16,42 $C
État :
Très bon
Un livre qui n’a pas l’air neuf et qui a été lu, mais qui est en excellent état. La couverture ne présente aucun dommage apparent et la jaquette (si applicable) est incluse (dans le cas des livres à reliure). Il n'y a aucune page manquante ou endommagée, aucun pli, aucune déchirure, aucun passage surligné ou souligné et aucune inscription en marge. Il est possible que le contreplat porte d'infimes marques d'identification. Le livre présente des traces d'usure infimes.
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Expédition :
Sans frais USPS Ground Advantage®.
Lieu : Florida, États-Unis
Livraison :
Livraison prévue entre le ven. 15 août et le jeu. 21 août à 94104
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Numéro de l'objet eBay :303437659312
Dernière mise à jour : juil. 30, 2025 13:49:16 HAEAfficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- ISBN
- 0143118447
- EAN
- 9780143118442
- Date of Publication
- 2010-11-02
- Release Title
- Difficult Conversations: How to Discuss What Matters Most
- Artist
- Heen, Sheila
- Brand
- N/A
- Colour
- N/A
- Book Title
- Difficult Conversations: How to Discuss What Matters Most
À propos de ce produit
Product Identifiers
Publisher
Penguin Publishing Group
ISBN-10
0143118447
ISBN-13
9780143118442
eBay Product ID (ePID)
102925596
Product Key Features
Number of Pages
352 Pages
Language
English
Publication Name
Difficult Conversations : How to Discuss What Matters Most
Subject
Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year
2010
Features
Revised
Type
Textbook
Subject Area
Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
Format
Uk-B Format Paperback
Dimensions
Item Height
0.6 in
Item Weight
8.2 Oz
Item Length
7.8 in
Item Width
5.1 in
Additional Product Features
Edition Number
10
Intended Audience
Trade
Reviews
"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does." --The New York Times "These talented communicators blend a daunting array of disciplines into highly readable and practical advice." --Booklist "I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life." --Tom Peters "A user-friendly guide to mastering the talks we dread . . . a keeper." --Fast Company "Emotional intelligence applied to life's toughest moments." --Daniel Goleman, bestselling author of Working with Emotional Intelligence "The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere." --Peter M. Senge, bestselling author of The Fifth Discipline "How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations ." --Citizen " Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives." --Library Journal "Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format." --Publishers Weekly "The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read." --Harvard Negotiation Law Review "Examples more clear-headed and advice more precise than we've seen before." --Dallas Morning News "Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive." --Southern Communication Journal
Dewey Edition
23/eng/20230119
Grade From
Twelfth Grade
Illustrated
Yes
Dewey Decimal
158.2
Edition Description
Revised edition
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving, The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations - Move from emotion to productive problem solving
LC Classification Number
BF637.C45S78 2010
Description de l'objet du vendeur
Informations sur le vendeur professionnel
Numéro de TVA : GB 922696893
Évaluations comme vendeur (1 560 258)
- r***d (274)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- n***d (50)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- 6***t (480)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéPurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.
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- juil. 30, 2019
READ NOW; this book is a game changer
Achat vérifié : OuiÉtat : OccasionVendu par : expressyourselfonline
- févr. 12, 2017
A must have! Wish I had it earlier in life.
Achat vérifié : OuiÉtat : NeufVendu par : grandeagleretail
- sept. 19, 2023
worth reading twice
Achat vérifié : OuiÉtat : OccasionVendu par : thrift.books
- mars 02, 2025
Perfect shape!...
Achat vérifié : OuiÉtat : OccasionVendu par : samobooks
Évaluations comme vendeur (1 560 258)
- r***d (274)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- n***d (50)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- 6***t (480)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéPurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.