A Guide to Customer Service Skills for the Service Desk Professional by Knapp
18,95 $US18,95 $US
dim., juin 08, 08:58 PMdim., juin 08, 08:58 PM
Photo 1 sur 8
Galerie
Photo 1 sur 8
Vous en avez un à vendre?
A Guide to Customer Service Skills for the Service Desk Professional by Knapp
18,95 $US
Environ26,12 $C
ou Offre directe
État :
Très bon
Un livre qui n’a pas l’air neuf et qui a été lu, mais qui est en excellent état. La couverture ne présente aucun dommage apparent et la jaquette (si applicable) est incluse (dans le cas des livres à reliure). Il n'y a aucune page manquante ou endommagée, aucun pli, aucune déchirure, aucun passage surligné ou souligné et aucune inscription en marge. Il est possible que le contreplat porte d'infimes marques d'identification. Le livre présente des traces d'usure infimes.
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Expédition :
Sans frais USPS Media MailTM.
Lieu : Ponte Vedra, Florida, États-Unis
Livraison :
Livraison prévue entre le jeu. 7 août et le mer. 13 août à 94104
Renvois :
Renvoi sous 30 jours. L'acheteur paie les frais de renvoi. Si vous utilisez une étiquette d'envoi eBay, son coût sera déduit du montant de votre remboursement.
Paiements :
Magasinez en toute confiance
Le vendeur assume l'entière responsabilité de cette annonce.
Numéro de l'objet eBay :286572039139
Caractéristiques de l'objet
- État
- Publication Date
- 2014-05-07
- Book Title
- A Guide to Customer Service Skills for the Service Desk Professio
- Edition Number
- 4
- ISBN
- 9781285063584
À propos de ce produit
Product Identifiers
Publisher
Cengage Learning
ISBN-10
1285063589
ISBN-13
9781285063584
eBay Product ID (ePID)
173789795
Product Key Features
Number of Pages
544 Pages
Language
English
Publication Name
Guide to Customer Service Skills for the Service Desk Professional
Publication Year
2014
Subject
Management Information Systems, Customer Relations, Information Management, Information Technology
Features
Revised
Type
Textbook
Subject Area
Computers, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
8.9 in
Item Weight
23.2 Oz
Item Length
0.8 in
Item Width
7.2 in
Additional Product Features
Edition Number
4
Intended Audience
College Audience
TitleLeading
A
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
004.0688
Edition Description
Revised edition
Table Of Content
1. Achieving High Customer Satisfaction.2. Developing Strong Listening and Communication Skills.3. Winning Telephone Skills.4. Technical Writing Skills for Support Professionals.5. Handling Difficult Customer Situations.6. Solving and Preventing Incidents and Problems.7. Business Skills for Technical Professionals.8. Teams and Team Players in a Service Desk Setting.9. Minimizing Stress and Avoiding Burnout.Capstone Project: Service Desk Site Visit.Appendix A: Service Desk Resources.Glossary.
Synopsis
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
LC Classification Number
QA76.9.T43
Description de l'objet du vendeur
Évaluations comme vendeur (443)
- p***u (581)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéGreat seller. Quick shipping good packaging. Item is exactly as described and is a good value.
- s***g (34)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéGreat seller! fast shipping wonderful packing Also came with instructions on how to put it together which was very helpful and exactly how it was described in the listing. Also, it was a great valueCybex Priam Stroller with Lux Seat Pushchair in Autumn Gold/Burnt Red - READ (#286373103615)
- l***u (28)- Évaluation laissée par l'acheteur.Dernière annéeAchat vérifiéThe item is in even better condition than I expected, shipped in the original box and in separate bags just as if they were brand new. The seller responded quickly to an inquiry and had the item ready for shipping and tracking number provided the day of purchase. Excellent seller, super easy transaction. Highly recommend!Labeda Voodoo U3 Black "Red" Roller Skates - Men’s Size 5 / Women’s Size 6 (#285935491097)