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1 001 façons de faire revenir les clients : idées wow qui font cu
Free US Delivery | ISBN:0761520295
6,41 $US
Environ8,82 $C
État :
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ”... En savoir plussur l'état
Très bon
Un livre qui n’a pas l’air neuf et qui a été lu, mais qui est en excellent état. La couverture ne présente aucun dommage apparent et la jaquette (si applicable) est incluse (dans le cas des livres à reliure). Il n'y a aucune page manquante ou endommagée, aucun pli, aucune déchirure, aucun passage surligné ou souligné et aucune inscription en marge. Il est possible que le contreplat porte d'infimes marques d'identification. Le livre présente des traces d'usure infimes.
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Expédition :
Sans frais Economy Shipping.
Lieu : Mishawaka, Indiana, États-Unis
Livraison :
Livraison prévue entre le jeu. 14 août et le lun. 18 août à 94104
Renvois :
Renvoi sous 30 jours. L'acheteur paie les frais de renvoi. Si vous utilisez une étiquette d'envoi eBay, son coût sera déduit du montant de votre remboursement.
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Le vendeur assume l'entière responsabilité de cette annonce.
Numéro de l'objet eBay :226852973299
Dernière mise à jour : juil. 11, 2025 13:37:35 HAEAfficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Très bon
- Remarques du vendeur
- Publication Name
- Crown Publishing Group, The
- ISBN
- 9780761520290
À propos de ce produit
Product Identifiers
Publisher
Crown Publishing Group, T.H.E.
ISBN-10
0761520295
ISBN-13
9780761520290
eBay Product ID (ePID)
242894
Product Key Features
Book Title
1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line
Number of Pages
288 Pages
Language
English
Publication Year
1999
Topic
Customer Relations, Management
Illustrator
Yes
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
11.8 Oz
Item Length
8.4 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
99-016904
Dewey Edition
21
Dewey Decimal
658.8/12
Table Of Content
Contents Foreword Acknowledgments Introduction: Keep Them Coming Back 1. Create a Better Bundle 2. Use Incentives to Drive Sales 3. Tap Into Communities of Interest 4. Stand Behind Your Work 5. Give in Order to Receive 6. Reward Every Customer 7. Special Customers-Special Rewards 8. Make It Easy 9. Go to Your Customers 10. Give Customers What They Want 11. Become a Customer Service Champ Index
Synopsis
Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips . With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!, Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer LoyaltyImagine having the customer-service secrets of the world's most successful businesses "right at your fingertips." With this book you can Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: .Creating products/services tailored to your customers' needs.Recognizing and rewarding your most profitable trophy customers .Using three kinds of guarantees to build customer trust .Turning first-time customers into frequent buyers .And much more "
LC Classification Number
HF5415.335.G74 1999
Description de l'objet du vendeur
Évaluations comme vendeur (4 289 379)
- c***m (423)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii , Received 07/27; Paperback book in Great Condition as Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
- e***g (58)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (782)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nauvoo : Mormon City on the Mississippi River Hardcover Raymond B (#316178470305)