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Raving Fans: A Revolutionary Approach To Customer Service
by Ken Blanchard; Sheldon Bowles | HC | VeryGood
4,99 $US
Environ6,87 $C
État :
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ”... En savoir plussur l'état
Très bon
Un livre qui n’a pas l’air neuf et qui a été lu, mais qui est en excellent état. La couverture ne présente aucun dommage apparent et la jaquette (si applicable) est incluse (dans le cas des livres à reliure). Il n'y a aucune page manquante ou endommagée, aucun pli, aucune déchirure, aucun passage surligné ou souligné et aucune inscription en marge. Il est possible que le contreplat porte d'infimes marques d'identification. Le livre présente des traces d'usure infimes.
4 disponibles38 vendus
- Achat immédiatRaving Fans: A Revolutionary Approach To Customer Service
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Expédition :
Sans frais Economy Shipping.
Lieu : Aurora, Illinois, États-Unis
Livraison :
Livraison prévue entre le ven. 8 août et le mar. 12 août à 94104
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Numéro de l'objet eBay :143516661441
Dernière mise à jour : août 01, 2025 12:03:51 HAEAfficher toutes les modificationsAfficher toutes les modifications
Caractéristiques de l'objet
- État
- Très bon
- Remarques du vendeur
- Binding
- Hardcover
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 0688123163
À propos de ce produit
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Customer Relations, Organizational Behavior, Management
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
Description de l'objet du vendeur
Évaluations comme vendeur (5 697 925)
Cet objet (4)
Tous les objets (5 697 925)
- w***o (1178)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéThank you.
- n***o (619)- Évaluation laissée par l'acheteur.Il y a plus d'un anAchat vérifiéItem as Advertised. Thank You.
- c***m (422)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Internment of Japanese Americans During World War II (#146005407795)
- v***v (2060)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- 2***j (113)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéI've ordered several items from this vendor now and they've always been what they were advertised as. This was no exception. Both discs were in great shape as well as their jewel cases. Delivery is good, packaging is simple but effective for what you're paying and I haven't had any get damaged. Will keep buying from this vendor because of the results so far and good prices, too.
Évaluations et avis sur le produit
Avis les plus pertinents
- nov. 26, 2019
Good is not good enough. If your customers are not Raving Fans you are in trouble.
Achat vérifié : OuiÉtat : OccasionVendu par : second.sale
- mai 25, 2017
Best business sales read
Achat vérifié : OuiÉtat : OccasionVendu par : discover-books
- mai 13, 2024
Item as promised would buy from again. Thanks
Achat vérifié : OuiÉtat : OccasionVendu par : second.sale
- sept. 17, 2024
Well it is a book and I haven't had time...
Achat vérifié : OuiÉtat : OccasionVendu par : second.sale
- août 17, 2020
Must read
Achat vérifié : OuiÉtat : OccasionVendu par : second.sale
Évaluations comme vendeur (5 697 925)
Cet objet (4)
Tous les objets (5 697 925)
- w***o (1178)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéThank you.
- n***o (619)- Évaluation laissée par l'acheteur.Il y a plus d'un anAchat vérifiéItem as Advertised. Thank You.
- c***m (422)- Évaluation laissée par l'acheteur.Six derniers moisAchat vérifiéWOW!; I cannot believe this 3 Days to Hawaii! ; AAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; Shipped 05/05, Mon, Received 05/08, Thu to Hawaii using free shipping; USPS Ground Mail, Book in Excellent Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!The Internment of Japanese Americans During World War II (#146005407795)
- v***v (2060)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéAlthough this book was not as described, with no picture of it in the listing, the seller communicated well and quickly gave me a full refund while letting me keep it. The minimal packaging left the book a bit vulnerable (typical for ThriftBooks), but it did arrive safely and timely. As usual, it’s hit or miss with this seller, but often times you can get great values, and their customer service is always very good. Many other sellers with millions of transactions don’t even communicate.
- 2***j (113)- Évaluation laissée par l'acheteur.Dernier moisAchat vérifiéI've ordered several items from this vendor now and they've always been what they were advertised as. This was no exception. Both discs were in great shape as well as their jewel cases. Delivery is good, packaging is simple but effective for what you're paying and I haven't had any get damaged. Will keep buying from this vendor because of the results so far and good prices, too.